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The procedure of discussion of citizens’ statements & complains, addressed to the RA Prosecutor's Office, as well as the procedure of reception of citizens in the RA Prosecutor's Office, is prescribed by the Regalement of the RA Prosecutor General’s Office and by the Decree N 15 of the RA Prosecutor General, dated May 10’ 2000 on “The procedure of discussion of statements/complains in, and reception of citizens at the bodies of the RA Prosecutor's Office”.

According to the Charter, the Division on Citizens Reception and Complains Discussion arranges the meetings (receptions) of the citizens, representatives of state organizations and NGOs at the RA General Prosecutor’s Office.

The meetings of the Heads of the Departments and Divisions, or their Deputies, with citizens are arranged only in those cases, when the citizens appeal against the earlier decisions, made by the Departments and Divisions of the RA Prosecutor General’s Office.

Should the appeals be addressed to the decisions, made by the RA Prosecutor General or by the Deputies of the Prosecutor General, the meetings are to be arranged by they consent. The reception by the RA Prosecutor General or his/her Deputies are to be held only concerning those complains, which have been discussed by the Heads of the Departments or Divisions.

The Heads of the territorial Prosecutor's Offices of the RA, according to the Decree N 15 of the RA Prosecutor General, dated May 10’ 2000, have to hold reception of citizens personally, at least once a week.

The procedure of discussion of the statements and complains, addressed to the RA Prosecutor's Office by citizens

The statements of the RA citizens; foreign country citizens; persons without citizenship; legal entities and of official persons of State bodies that contain the information on crimes; violation of state property interests; violation of citizens/human rights and freedoms, as well as violation of other legalities, are subject for discussions within the RA Prosecutor's Bodies.

The complains concerning the actions of Body of Inquiry, Investigator or Prosecutor, connected with the criminal case investigation, as well as complains, brought against Sentences, Verdicts and Decisions of a Court, are to be checked according to the RA Codes of the Criminal Procedure and Civil Procedure.

The statements that indicate the problems, which solutions do not fall within the authorities of the Prosecutor's Bodies, are not subject for discussions. Such statements, within 5 days from the receipt, are to be forwarded to the respective authority, informing the author and/or suggesting him/her the relevant authority to apply to.

According to the Decree N 15 of the RA Prosecutor General, dated May 10’ 2000, it is prohibited to forward the statements to those Prosecutor's Offices, which Heads have participated in the problem-solving discussions of the given statement, or which Heads are complained by the author of the statement. In case of necessity, these Heads are asked to realize checking of some circumstances within the stated deadlines.

The decisions on the statements and complains, brought against the employees of the RA Prosecutor's Office, are to be considered by the respective superior Prosecutor.

Unsigned statements are not to be considered. However, if they contain the information on crimes, which have already been committed or are in the stage of planning, they are to be forwarded to the respective authorities.

The statement can be left without consideration, if:
- All the facts mentioned in it have already been checked totally and objectively, and the Head of the respective sub-division has replied the statement, mentioning the right of the author to appeal to the superior Prosecutor;
- Its context is out of logic and meaning;
- It contains expressions that defame reputation and dignity of others, as well as states unseemly expressions. The author has to be informed on non-consideration of the statement, if other measures are not taken. Also he/she has to be notified, that in case of continuation of such statements, the writing would be suspended.

The statements received from the RA President, the President of the RA National Assembly, the RA Prime Minister, as well as the statements, taken under the special control of the RA Prosecutor General, are to be considered immediately.

The statements of the military servants or their family members’ statements, received in the RA Prosecutor's Bodies, are to be resolved in 15-day period. Other statements, complains received from citizens or legal entities, are to be resolved in a month period, since the receipt in the RA Prosecutor's Bodies. However the statements that do not require additional examination or checking, are to be resolved not later than in 15 days.

In case of necessity, the Heading Prosecutor of the respective structural-subdivision is to extend the statement-resolving deadline by not more than 15 days. In the General Prosecutor's Office the Prosecutor General or his/her Deputy are to extend the deadline. In such cases the author is to be informed on the reasons of the extension and on the taken measures.

Decree N 15 of the RA Prosecutor General, dated May 10’ 2000 on “The procedure of discussion of statements/complains in, and reception of citizens at the bodies of the RA Prosecutor's Office” does not apply on the discussion and solving procedure of the statements concerning pardon or concerning repressed people.